Privacy policy

Citrus Coast Web ("we", "us") is a small business run by Ty Ciccarello in Florida. This policy covers citruscoastweb.com. We collect only what we need to respond to you, and we never sell your information.

The audit form

When you request a free Missed Calls Audit or leave your details, we collect:

• your name, business name, trade and (optionally) your website address;
• either your email or your phone number, depending on what you choose;
• whether you agreed to be contacted about your audit, and whether you agreed to receive texts.

We use this only to make and send your audit and to follow up about it. We store your website address as text; our server never visits or scans it. Submissions are stored in an encrypted database (Neon, hosted in the United States) and copied to Ty's private business system. The website's copy is deleted after 90 days.

Texts: we only text you if you tick the box agreeing to texts. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Agreeing to texts is never required to get your audit.

AI chat

The chat on this site is an AI assistant working for Ty's business. It tells you so at the start and offers a person at any time. Chats are transcribed so Ty can read them. Your messages and the assistant's replies are sent to Ty's private server, which runs the assistant and keeps the official transcript so Ty can follow up. The website keeps its own copy for up to 30 days, then deletes it automatically. Please don't share sensitive information like payment details in the chat.

AI video calls

Before a video call starts, we ask for your name, business and email, send a 6-digit code to verify your email, and ask you to confirm that you understand you're talking with an AI assistant and that the call is transcribed. Calls are limited to 30 minutes. The video call runs in an embedded window provided by Tavus (using Daily for video), arranged by Ty's private server. Your camera and microphone are only used inside that call window, and only after your browser asks your permission. The transcript is kept by Ty's business system so Ty can follow up. Verification codes are sent by email through Resend.

Cookies and analytics

• One strictly necessary cookie (cc_sid) is set only if you start a chat or video call. It holds a random ID so we can apply limits and keep your conversation together. It expires after 24 hours.
• Vercel Web Analytics counts page views without cookies and without tracking you across other sites.
• Cloudflare Turnstile checks that forms and chats are used by people, not bots. Cloudflare processes technical data (like your IP address and browser details) for that check.

We don't use advertising cookies, tracking pixels or third-party ad networks on this site.

Security and abuse prevention

To prevent abuse, we keep short-lived counters (for example, how many messages were sent in a day). On the website these are stored under one-way scrambled identifiers, not your raw IP address or email, and expire automatically. When you use the AI chat or video call, your IP address is also sent, over a signed and encrypted connection, to Ty's private server so it can apply the same kind of per-visitor limits there; it's used only for that. Our hosting provider (Vercel) may keep standard server logs for security; we don't write your personal details into our logs.

Who helps us run the site

• Vercel: hosting and privacy-friendly analytics
• Neon: encrypted database for form submissions and chat copies
• Upstash: short-lived rate-limit counters (no readable personal data)
• Cloudflare: Turnstile bot checks
• Resend: verification code emails
• Tavus and Daily: AI video calls

Your choices

You can ask us what we have about you, ask us to correct it, or ask us to delete it by contacting our contact page. You can opt out of texts at any time by replying STOP. If you don't want to be transcribed, please use the audit form instead of the chat or video call.

Children

This site is for business owners. It isn't meant for children under 13, and we don't knowingly collect their information.

Changes

If we change this policy, we'll update the date at the top of this page.